Replacement Policy
At Tango Store, we strive to provide a seamless shopping experience. This policy outlines the terms and conditions under which:
Eligibility for Replacement
A replacement request must be initiated within 2 days of receiving the product. The item must be unused, in its original packaging, and include all accessories, tags, and proof of purchase. Any product that shows signs of use, damage, or tampering may not be eligible for replacement.
Process for Requesting a Replacement
To request a replacement, contact our customer support team at orders@wheatfreestore.com with your order details, a description of the issue, and clear images of the product showing the defect or damage. Once our team reviews and approves your request, we will arrange for the return of the item.
Replacement Product Delivery Time
After the defective product is received and inspected, we will process the replacement. The new product will be shipped within 7-10 business days, depending on your location. You will receive a tracking number once the replacement product is dispatched.
Non-Eligible Items
Certain products may not be eligible for replacement, including perishable goods, and products marked as non-returnable at the time of purchase. Additionally, issues caused by improper use, accidental damage, or unauthorized modifications are not covered under our replacement policy.
Contact Us
For further inquiries regarding our replacement policy, please reach out to our customer support team at orders@wheatfreestore.com. Our team is always ready to assist you with any concerns regarding your order.
We appreciate your trust in Tango Store and are committed to providing you with the best shopping experience.